Warranty / Returns

Specialty Product Hardware Ltd.

Product Warranty Policy

Specialty Product Hardware Ltd. (SPH) warrants new products against defects in material and workmanship under normal use and service for the first 30 days  from purchase date. Products that are found to be faulty under normal circumstances during this period will be replaced or exchanged at no charge to the customer when returned to an authorized Specialty Product Hardware (SPH) facility. This warranty policy is hereby in no way a reduction or replacement for factory or manufacturer warranty.

This warranty is hereby void if it is found that the product has been misused, abused or tampered with resulting in poor or non-operation of product. This warranty shall not apply to use of unauthorized parts, damage in transit or improper installation or maintenance other than what is stated in the included owner’s manual.

This warranty is expressly in lieu of all other warranties, expressed or implied, statutory or otherwise, and of all other obligations or liabilities on the part of SPH of any kind of character including without limiting the generality of the foregoing liabilities for alleged representation or negligence.

Specialty Product Hardware Ltd. denies any liability for any direct, indirect, special incidental or consequential damage which may be suffered as a result of sale, delivery, servicing, use, loss of any product, downtime, labor, freight, or other charges not expressly included herein.

Returned Goods

No products may be returned without prior notice and authorization from SPH. Goods purchased more than 30 days ago  will not be eligible for return. After 30 days from purchase date, purchasers must contact supplier/manufacturer for factory issued warranty. All goods returned to authorized SPH facility must be in original packaging in like-new condition, shipping must be paid by customer for longer distances.

Pricing

We, like other companies, aim to be as competitive as possible online which means our pricing should reflect that. Since we must stock items in our warehouse, in-store pricing will reflect on the location of the store and the area it serves. Online pricing is valid online only. 

All prices are subject to change without notice

Specialty Product Hardware Ltd.
499 Edgeley Blvd Unit 10A
Concord, ON Canada
(416) 444 0007